If your cutter has incomplete cutting then rolling back to a prior FTDI driver is a good first step to resolve the issue. In some instances, it may be necessary to use an older version of the FTDI driver. The FTDI driver will show up as a COM port under Ports (COM & LPT). If your computer automatically installs an FTDI driver (some Windows 7 and Windows 8 systems will do this successfully) then proceed to use it. It is possible the internal wiring from the USB port to the motherboard has failed. USB ports are the number one service item for vinyl cutters. It is also possible that the USB port on the cutter itself has failed. Try a different printer cable (any standard USB printer cable will work, borrow one from another printer if needed). Try a different USB port on your computer (try all of them if necessary) If your computer does not react at all to the cutter being plugged in, there may be a block in the connection. Your computer will make the device connection sound and may search for device drivers. The cutter uses an FTDI chipset so the computer should install the FTDI chipset driver.
With the device manager open and the cutter powered on, plug the cutter into your computer.
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